Parcels must be returned by post, with the returns note, to the following address:

Internet Returns
L’Oreal
Sentinel Drive
Sherwood Business Park
Nottingham
NG15 0DF

You can return the products ordered on Clarisonic.co.uk from the day you receive your dispatch confirmation email until expiry of 14 days after the day on which you receive the goods. Your right of cancellation does not apply in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.

If the product(s) received do not comply with your order or if the content of the parcel has been damaged, then return such product(s) in their original form and packaging, complete and accompanied by the returns note. With the exception of non-compliant Products, the cost of returning Product(s) shall be paid by the Purchaser.

It is impossible to exchange or obtain reimbursement for products ordered from this website at a store.