FAQs

How can I contact customer services?

Click on 'Contact Us' at the bottom of the page.

By phone: For questions regarding a product purchased in store or any product enquiries, please contact Clarisonic Consumer Affairs: 0800 7833 975

For queries related to orders on Clarisonic.co.uk, please contact 0800 028 6874. If you have been in touch with us regarding a complaint and are not satisfied with our proposed resolution, you are entitled to pursue online dispute resolution (“ODR”).  You may do this using the electronic complaint form found at: http://ec.europa.eu/odr

We are available Monday through Friday from 8am to 6pm.

Please note: Our phone lines will be closed from 3rd July 11am and will re-open at 8am on Monday 6th July.

By mail: at the following address:

Customer Care Team
L’Oreal
Sentinel Drive
Sherwood Business Park
Nottingham
NG15 0DF

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Why create an account?

To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, etc.

The creation of this account will also allow you to benefit fully from services offered by Clarisonic: parcel tracking, creating a list of your own personal favourite products, viewing past orders, etc.

To receive any news from Clarisonic, you must tick the box when registering saying that you wish to be contacted by email with future Clarisonic product news and offers.

All your account information at Clarisonic will only be used as part of your relationship with Clarisonic.

This information can be changed by you at any time by managing your account online.

It can also be completely removed from our database upon request.

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How do I unsubscribe from the newsletter?

You can unsubscribe from the Clarisonic newsletter with a single click on the link at the bottom of page in the last newsletter you received.
You can also send an email to customer service by writing in the subject line the word "unsubscribe".

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How do I find my username / password?

If you forget your password, go to the "Sign in" and click on "Forgotten password?"
Your password will be sent to your e-mail.

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How can I keep up to date with Clarisonic news?

To receive the Clarisonic newsletter , simply click on the link at the bottom of the Newsletter site. Then fill in the fields "Email" and click "OK" '.

You can also do so whilst creating your own account and check "yes" to the question "Would you like to sign up for our newsletter and be notified of our exclusive offers?".
Click "OK" so that your choice is registered.

On the website, you can find all sorts of information about the brand, our products and exclusive offers.

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What is the Clarisonic 90 money back guarantee?

We offer a 90-day, money back guarantee on our sonic cleansing systems and our sonic Infusion systems. If you purchased your Clarisonic from clarisonic.co.uk and you are dissatisfied for any reason, please call Customer Care at 0800 028 6874 to make arrangements for the return.

Clarisonic believes very strongly in product quality. Every Clarisonic unit is subjected to rigorous inspection and test procedures to ensure it meets our specifications. Defective product is extremely rare. We do however examine returned products to help us identify product and/or process improvements.

Full terms & conditions for our 90 day money back guarantee can be found here

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How long is the Clarisonic product warranty?

Our cleansing and infusion systems come with a warranty covering any manufacturer defect related problems resulting from everyday use of the product. The warranty does not cover damage resulting from use with a voltage converter. Voltage converters or plug adapters do not guarantee voltage compatibility. Following are the warranty terms for each Clarisonic model:

• Clarisonic Mia: 1 year
• Clarisonic Mia 2: 2 years
• Clarisonic Aria: 2 years
• Clarisonic PLUS: 2 years
• Clarisonic SMART: 2 years

If you have any questions or concerns, please contact Clarisonic Customer Care at 0800 028 6874. For easy troubleshooting, be sure to have your Clarisonic unit in hand when calling.

Full terms & conditions for our product warranty can be found here

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How should I recycle my Clarisonic?

Helping to recycle your electrical equipment

Why are we involved?

Recycling facilities are now available for all customers at which you can deposit your old electrical products. This is a requirement under UK and European legislation (The Waste Electrical and Electronic Equipment – or WEEE – Directive). The aim of the legislation is to;
• Make good use of the materials that make up old electrical equipment by recycling rather than disposing in landfill.
• Prevent the negative environmental effects of sending often hazardous electrical equipment to landfill.

Clarisonic have chosen to join the ‘Distributor Take Back Scheme’. Through this scheme, we have paid toward the provision of improved of recycling facilities for our customers.

How does this work in practice?
Customers will be able to take any old electrical equipment to participating civic amenity sites (often known as ‘household waste recycling centres’) run by their local councils. Please remember that this equipment will be further handled during the recycling process, so please be considerate when depositing your equipment. Funding collected through the Distributor Take Back Scheme has been distributed between all Local Authorities in the UK to ensure the provision of improved recycling facilities. Producers of these products will then ensure that deposited items are taken away and recycled.

Where to dispose of electrical equipment?
Old electrical waste should not be disposed of with your household waste.

You can locate your closest participating collection site at www.recycle-more.co.uk
(please remember to have your postcode to hand).

Other information
UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over.

Much of the UK’s electronic waste ends up in landfill sites, where toxins can put communities at risk. Failure to segregate any type of recyclable material in the home will usually result in items being disposed of in a landfill site (buried in the ground in the UK) or being incinerated.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

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