By e-mail: [email protected]
Click on 'Contact Us' right at the bottom of the page.

By phone: For questions regarding the tracking of an order or return: 0800-028 6874.

We are available Monday through Friday from 8am to 8pm.

By mail: at the following address:

Customer Care Team
PO Box 10182
NOTTINGHAM
NG15 5DX

Your order will be despatched by UPS.

When your order and payment are validated, Clarisonic sends an initial e-mail to confirm your order.
Then, once your order has been prepared and despatched, you will also receive an order despatch confirmation by e-mail. In this second e-mail, you will find a parcel number.
By clicking on the link to the UPS website in this e-mail, and entering the parcel number, you will be able to track your parcel.
Here is a list of the different delivery status:
- Parcel being prepared
- Parcel despatched - Delivery pending
- Parcel awaiting delivery - Addressee informed - Contact carrier
- Parcel awaiting delivery - Contact Clarisonic customer services
- Parcel awaiting delivery - Contact carrier
- Parcel delivered

The standard delivery charge is £5. Delivery is 3-5 working days.

*Some parts of the UK, such as remote parts Of Northern Scotland may take longer.

Only orders for which the invoice and delivery addresses are in the United Kingdom, except Channel Islands, can be processed.

A contribution to delivery costs of £5 is required. This does not apply if the amount of your order exceeds £40 or the amount stipulated for a special promotional offer on delivery.

Your order will be processed by the logistics centre located in Nottingham, then dispatched by UPS. Your order will reach you within 3 to 5 working days, aside from severe weather conditions and exceptional circumstances.

Orders cannot be delivered to the Channel Islands or to a P.O box delivery address.

You can send your order to another recipient. On the page "order summary and check out", tick "new shipping address" and fill in the fields reserved for the desired delivery address.

Clarisonic allows you to pay for your order using secure payment methods.
- online payment by credit/debit card: You can pay for your order using the following cards: Visa, MasterCard: Your card details are encrypted (3 D Secure method), Maestro and American Express.

The information regarding the Payments made on www.clarisonic.co.uk are never known or stored by Clarisonic, they are transferred using a secure method to our payment partner, Cybersource Internet Payment banking group.

The time between the validation of your order on www.clarisonic.co.uk and your account being debited is immediate for Maestro, and 7 days for payments by Visa, MasterCard or American Express.
For all additional information concerning payment, please contact Clarisonic customer services by e-mail: [email protected] or by telephone 0800-028 6874 (Monday through Friday from 8:00am until 8:00pm).

If you have a Clarisonic promotional code, you can let us know below the basket before confirming your order in the input field "Promotional Code".

Once the code is entered, the offer will be directly applied to the amount of your shopping bag.
You will see the title of your code in grey in the text box provided for that purpose.

The maximum amount of your order cannot exceed £ 500.00. Moreover, the number of identical articles is limited to 3 for the same order and over a one-month period.
Delivery and payment security oblige Clarisonic to apply these limits.

Parcels must be returned by post, with the returns note, to the following address:

Internet Returns
PO Box 10182
NOTTINGHAM
NG15 5DX

You can return the products ordered on www.clarisonic.co.uk within 7 working days beginning with the day after the day of receipt of your order, in accordance with The Electronic Commerce (EC Directive) Regulations 2002 which govern the formation of electronic contracts in the United Kingdom. If the product(s) received do not comply with your order or if the content of the parcel has been damaged, then such return product(s) in their original form and packaging, complete and accompanied by the returns note. With the exception of non-compliant Products, the cost of returning Product(s) shall be paid by the Purchaser.

It is impossible to exchange or obtain reimbursement for products ordered from this website at a store.

To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, etc.

The creation of this account will also allow you to benefit fully from services offered by Clarisonic: parcel tracking, creating a list of your own personal favourite products, viewing past orders, etc.

To receive any news from Clarisonic, you must tick the box when registering saying that you wish to be contacted by email with future Clarisonic product news and offers.

All your account information at Clarisonic will only be used as part of your relationship with Clarisonic.

This information can be changed by you at any time by managing your account online.

It can also be completely removed from our database upon request.

You can unsubscribe from the Clarisonic newsletter with a single click on the link at the bottom of page in the last newsletter you received.
You can also send an email to customer service by writing in the subject line the word "unsubscribe".

If you forget your password, go to the "Sign in" and click on "Forgotten password?"
Your password will be sent to your e-mail.

To receive the Clarisonic newsletter , simply click on the link at the bottom of the Newsletter site. Then fill in the fields "Email" and click "OK" '.

You can also do so whilst creating your own account and check "yes" to the question "Would you like to sign up for our newsletter and be notified of our exclusive offers?".
Click "OK" so that your choice is registered.

On the website, you can find all sorts of information about the brand, our products and exclusive offers.