Our Promise to you

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90 DAY MONEY BACK GUARANTEE* 

We offer a 90-day, money back guarantee on our sonic cleansing systems and on our sonic Infusion systems. If you purchased your Clarisonic from clarisonic.co.uk and you are dissatisfied for any reason, please call Customer Care at 0800 028 6874 to make arrangements for the return.

 

Clarisonic believes very strongly in product quality. Every Clarisonic unit is subjected to rigorous inspection and test procedures to ensure it meets our specifications. Defective product is extremely rare. We do however examine returned products to help us identify product and/or process improvements.

 

PRODUCT WARRANTY**

Our cleansing and infusion systems come with a warranty covering any manufacturer defect related problems resulting from everyday use of the product. The warranty does not cover damage resulting from use with a voltage converter. Voltage converters or plug adapters do not guarantee voltage compatibility.

Following are the warranty terms for each Clarisonic model:

 

• Clarisonic Mia: 1 year  

• Clarisonic Mia 2: 2 years  

• Clarisonic Classic: 2 years  

• Clarisonic PLUS: 2 years  

• Clarisonic Aria: 2 years  

• Clarisonic Opal: 2 years  

• Clarisonic PRO: 3 years  

Find out more about our product warranty here

 

FREE DELIVERY

We believe that delivery is an integral part of our premium service offering. Therefore we offer free delivery on all orders. No minimum spend.

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DEDICATED CLARISONIC CUSTOMER CARE

If you have any questions regarding the use of your Clarisonic, or for any order related queries, our dedicated Customer Care team are here to help.

 

Telephone:

0800 028 6874

Anytime from 8am to 6pm, Monday- Friday.

 

Email:

[email protected]

 

Mail:

Customer Care Team

L’Oreal

Sentinel Drive

Sherwood Business Park

Nottingham

NG15 0DF

 

 

SECURE PAYMENT

Clarisonic allows you to pay for your order using secure payment methods.
Online payment by credit/debit card:

 

You can pay for your order using the following cards: Visa, MasterCard, Maestro and American Express.

Your card details are encrypted (3D Secure method) to ensure maximum security.

The time between the validation of your order on www.clarisonic.co.uk and your account being debited is immediate for Maestro, and 7 days for payments by Visa, MasterCard or American Express.

For further information concerning payment, please contact Clarisonic Customer Care by e-mail: [email protected] or by telephone 0800 028 6874.

 

 

 

*90 day money-back guarantee applies to the following Clarisonic products: Mia, Mia 2, Classic, Aria, Opal, Plus and Pro.  For a refund for purchases on www.clarisonic.co.uk, email [email protected] within 90 days of receipt to give notice of return. Valid for UK residents. For a refund for purchases made on www.clarisonic.co.uk or in approved retail stores, keep product and sales receipt for refund. 1 90 day money-back refund available per person per household. Click here for full T&Cs. 

 

**Clarisonic guarantees the following products against defects in materials and workmanship arising from normal use for the time periods as stated: Mia (1 year), Mia 2 (2 years), Classic (2 years), Plus (2 years), Aria (2 years), Opal (2 years), Pro (3 years).  If there is a defect covered by the guarantee Clarisonic will exchange the product with a new equivalent product. Keep product and receipt to claim under guarantee. Click here for full T&Cs.