Orders are prepared by the logistics centre located in Nottingham, UK, then dispatched by the carrier nominated by L’Oréal (DPD). The estimated delivery date will be included in the Dispatch Confirmation sent to you. The estimated delivery times set out in the table below are from the date on which you place your order. Please note that the delivery time quoted is an estimate only.
Delivery Option*** Estimated Delivery Time
Standard Delivery 3-5 working days*
Next Day Delivery Next working day*†
Saturday Delivery Saturday after you place your order**†
* If order is placed before 12pm on a working day. If order is placed after 12pm or on any non-working day then estimated delivery will be on the second working day.
** If order is placed before 12pm on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday.
*** Delivery costs will be displayed on the checkout page of the Website.
† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas an extra working day needs to be taken into account of for these delivery options. For these areas, delivery by the “Next Day Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 12pm on Thursday (which must be a working day).
The Products ordered by you will be delivered to the address stated by you on the order form. You undertake to supply the exact address of your permanent address when placing your order for the Products.
If no one is available to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery on 0800 028 6874.
Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
You own the Products once we have received payment in full, including all applicable delivery charges.
L’Oréal will not be liable or responsible if your delivery is affected by an Event Outside Our Control (see clause 13) including in the event of overly long delivery time caused by the transportation services, and in the event of the loss of the Products ordered. If a delivery is late, you must inform the Clarisonic customer service department as soon as possible, by e-mail sent to firstname.lastname@example.org. L’Oréal shall then contact its chosen carrier in order to initiate an enquiry. Enquiries may take some time. Orders should in any event be delivered at the latest thirty (30) days after the day on which you receive a Dispatch Confirmation email from us.
Upon receipt of Products ordered, you must check that Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) must be noted by you on the form presented to you when the parcel is delivered and must be notified to the Clarisonic customer service department, on the returns form provided or by e-mail sent to email@example.com, specifying which product does not match the order.
If we miss the estimated delivery time for any Products then you may cancel your order immediately if any of the following apply:
a) we have refused to deliver the Products;
b) delivery within the estimated delivery time was essential (taking into account all the relevant circumstances); and
c) you communicated this to us before we accepted your order.
If we miss the estimated delivery time for any Products and you do not wish to cancel your order immediately, or do not have the right to do so under Clause 9.7, you can give us a new time for delivery, which must be reasonable, and you can cancel your order if we do not meet the new time.
If you do choose to cancel your order for late delivery under Clause 9.7 or Clause 9.8, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us, and we will pay the reasonable costs of this, subject to inclusion of an applicable returns delivery receipt. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.
To receive your order before the 25th December, please see our last chance delivery dates below:
Standard delivery – Order by 12pm, 16th December
Express delivery – Order by 12pm, 19th December